What is an Onna user?

An Onna User is defined as a person with login credentials to an Onna environment. Users receive login credentials after they accept an invite to your Onna account.

How many users can we have on an Onna account?

Onna accounts are not restricted to the number of active users. Your plan is only limited to the number of Connected Sources and Data Processed that you’ve selected.

What browser should I use with my Onna account?

Onna's platform is optimized for Google Chrome

What type of Integrations does Onna connect with?

For Enterprise Discovery plans, Onna offers Enterprise Slack, Slack for Teams, Quip, Gmail, Microsoft Outlook, and Upload Files integrations currently.  You can view our full Integration list here.  If you would like to use our other integrations please contact sales.

What are the types of Onna users?

There are four types of Onna users defined below based on permission settings.

Account Manager – The Account Manager has all user privileges in addition to managing account preferences

  • They can purchase additional Connected Sources
  • They can cancel or upgrade your Onna Plan

Admin – Admins have permission to manage users.

  • They can add/delete users
  • They have all user privileges

User – Users have regular access to the Onna platform.

  • They can create workspaces and invite users
  • They can add sources to their account and workspaces
  • They can conduct searches and exports

Guest – Guests have limited access to the Onna platform.

  • They can view Workspaces, Sources, or Files that have been shared with them.

How can I add more Onna users?

Admins can add more Onna users by clicking My Plan and Manage Members. Read how to add more users to your Enterprise Discovery plan here.

What happens at the end of a trial?

At the end of your trial period or once your upgrade to your paid subscription, your connected sources will be deleted and your Onna environment will be reset. Trials are intended to orient you to Onna and are not recommended for full production use. Learn how to cancel your trial account here.

How fast do you collect?

We maximize our collection in accordance with rate limits provided by the source. We have published all public rate limits here

Sync time varies across each source. Sync time may be affected by factors such as the length of time the individual(s) has been active within the source, the number of files synced, the amount of users collected from, etc. 

How can I share files, connected sources, or Workspaces with others?

Only active users in Onna can share files, connected sources, or join Workspaces. A new user must validate their account after receiving their invitation via email. Once they’ve activated their Onna account, the new users can share files, connected sources, or join Workspaces.  

How can I share my collection or export results with others?

Currently, you can share your collection results by adding members of your account to your desired workspace. Read more about Workspaces for eDiscovery here.


Does Onna maintain the parent/child relationship for attachments?
When exporting from Onna the parent-child relationship is maintained in the load file in the "Group Id" field. The parent file's Control Number is the group identifier of all of the files in the family. For example, for Slack conversations exported from Onna attachments in that channel's day will follow the conversation and have that family relationship. Another example could be Quip files,  the attachments should also follow the main file in the export.

The group identifier is automatically exported as part of the load file.

I’m a service provider and need to conduct a collection on behalf of my client. Can I sign up?

Yes, just be sure to indicate on the first page “I am a Service Provider purchasing on behalf of my client” and you will be prompted for additional information.

I’m purchasing on behalf of a client to do a collection. Why do I need to provide my client’s information and set up a dedicated environment?

From a technical and security/privacy standpoint, a dedicated client environment is required. This protects your client’s data from co-mingling with other client’s data and maximizes performance and security. Your client will be glad to know that their data is safe and your collection will operate as quickly as possible.  We require a technical point of contact from your client for emergencies only; this will not be used for solicitation purposes.

What is a Connected Source?

A Connected Source is based on connected end-user accounts. For example, if you connect 10 Gmail accounts and 10 Slack users, this counts as 20 Connected Sources.  

How do you treat enterprise connections, like Slack Enterprise?

For enterprise Connected Sources, such as Slack Enterprise, each Slack user that is connected from the enterprise account counts as one Connected Source.

Are there any data size limits?

Each Connected Source includes 15GB of data processed. Data processed is uploaded and run through Onna’s metadata extraction and machine learning engines.  Data processed is tracked in aggregate at the Onna account-level. For example, 10 connected sources will allow for 150GB of data processed, regardless of which connected source the data is coming from. Large collections from a single connected source, for example, may require additional connected sources to be purchased to increase the data processed limit.  You can see how this is calculated here.

For Enterprise Discovery plans that require more than 100 connected sources, more than 1.5 TB of data processed, or other integrations please contact sales.

What if I need to increase my data size limit?

Most collections are focused around custodians. However, if your collection is oriented towards a large data set, you should purchase enough Connected Sources so your Data Processed limit is large enough for the entire data set. Need to calculate the price for a certain amount of GB? Click here.

Where is my data hosted?

Your data is stored in Google Cloud Platform which has numerous security certifications from third parties with regards to physical security, data center operations, and personnel security. A complete list of certifications can be found here.

Does Onna have its ISO 27001 and SOC2 Type II certifications?

Yes, we do. Click here to learn more about our security practices.

Do you offer an “on-premise” private cloud version?

Onna can be deployed for companies that can host it on their private cloud. You will require IT team capacity to support the Onna environment on a Kubernetes container orchestrator. Minimum requirements for a private cloud are 40 CPU, 250GB RAM, and 6TB storage.


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