Accessing Onna's Ticket Portal

Onna uses a ticketing system to help support customer requests. In this guide we'll walk through how to set up a ticket portal account and how to create or view requests.

Note: Setting up an account is optional. Submitting a ticket can be done by emailing requests to support@onna.com.

To set up your account visit tickets.onna.com. If you never submitted a ticket then you can create an account by clicking on the Sign up link. If you already submitted a ticket to support@onna.com then you are already registered but need to set up a password by clicking the Get a password link.

Creating New Requests

When you are logged in you can submit new requests or view existing tickets. To create a new request click on the Submit a request link.

This navigates you to the submit a request form. Fill out the relevant information that describes your request and click the Submit button. When submitting a ticket we ask that you provide steps to produce the issue or describe in detail what you are trying to accomplish. Providing screenshots of the issue or URL of the source are always helpful.

View Existing Tickets

To view your existing tickets, click on your profile name and select My Activities:

Here you can view tickets that you submitted, their current status, and more detailed information by clicking on the ticket's subject text.

When viewing the details of the ticket you can also interact with the agent assigned to your request by entering comments or questions and clicking the Submit button:

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