Can you pause a sync?

Once a source sync starts it cannot be paused or modified. You are able to delete a source in the middle of the initial sync if there is a need to start it over.

After the initial sync completes, if a source is set to auto-sync you can stop further syncs from starting. You will not be able to re-sync the source again once this option is selected. To stop auto-syncing click on the source's options icon and select stop further syncs:

What timezone is data processed after syncing?

Data is processed in coordinated universal time (UTC). This setting is the default and cannot be modified.

If you set the end date of a one-time sync to "today's date" does the syncing continue until the day is over?

No. Data is synced up to the time that the initial sync started.

How often will sources sync if set to auto-sync?

Auto-sync continues to sync at regular intervals that are typically between 20 - 30 minutes.

Can you sync multiple sources simultaneously?

Yes, you can have more than one source syncing at the same time.

Why do the audit logs show files being processed after the sync has completed successfully?
When the sync has a status of completed successfully this is referring to the completion of the file retrieval from the selected source. After the sync is complete there are still files within our queues that need to go through metadata processing.

Why are certain fields blank after a file has been synced?
File fields such as creative date or last modified date can be left blank when the file has been synced but it is still running through the metadata processing. The fields will populate once that is complete.

Another possibility is the file encountered a processing exception. Some examples where this can happen are if a file is too large or the file extension is not supported.

Can I restore a synced source after it's been deleted?
Once a source has been deleted it cannot be restored to your account. Please confirm the source deletion before completing the action.

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