Files don't always process successfully. When this happens Onna provides a processing exception to help determine the problem. Processing exceptions can be found by enabling it within the search filter. Common processing exceptions and their descriptions can be found below:
No Text Content - the file does not have any text for processing. Most common with image files.
Excluded - file was intentionally excluded from processing. This can happen if the file extension is not supported (e.g. jar, exe, ico, dll)
File over size limit (2.0GB) - files sizes that are over two gigabytes are not processed. However these are still available for download
Large Text Truncated - text in the file is too long and needs to be truncated.
Download Error - Unable to download file. Usually happens if credentials have insufficient permissions to retrieve the file.
Encrypted Document - file is encrypted and cannot be opened for processing
Messages with text body too large - Zendesk ticket files only. If message length in ticket is greater than 10,000 characters, message will be truncated.